Where can I download the Nocpix App?
The Nocpix mobile application is available in both the iOS app store for Apple devices and the Play store for Android devices. Download from the mobile App Store.
How to connect my Nocpix device to my phone?
- Turn on the Wi-Fi on your Nocpix device.
- Turn on Wi-Fi in your smartphone settings.
- Select the network with the product device name in the phone. Click “Connect”. Please ignore the “Weak signal” and “No internet connection” messages (if any).
- Enter your device's password in the prompt box. The default password is 12345678.
- Start Nocpix on your phone. Press the Connect the Device button.
ls it possible to connect my Nocpix device to two mobile devices simultaneously?
No, you can only connect one device at a time.
Can the app add multiple devices?
Only one device can be connected at a time. The app allows you to download content from multiple devices so that you can view all content in the app without having to reconnect each optic.
Why can't my phone connect to the APP?
- Please try the following troubleshooting methods:
- Please choose "forget the device Wi-Fi password", reconnect to the device, and reinput the password.
- Check your APP, make sure your phone has given full permissions to Nocpix APP.
- Please turn off all VPN or data streams on your phone and try the APP again.
- Turn on the airplane mode of the phone, then open Wi-Fi and connect to the device.
- Update or reinstall the Nocpix app.
- Reset the Nocpix device to the factory settings.
- Connect the device to another smartphone.
What's the Wi-Fi password for the device?
The default password is 12345678.
How do I reset the device's Wi-Fi password through the app?
in the APP, please select "Viewfinder", and then open the Settings icon in the upper right corner, the interface for changing the Wi-Fi name and page will appear.
How to update the firmware on my Nocpix device using the APP?
1)Open the Nocpix App and check the "Device" information.
2)Exit the interface, disconnect the WIFI and connect to the Internet.
3)Select "Check Device Upgrade".
If an available firmware update is displayed, download it. If there is no available firmware update, it means there is no update currently available.
I have connected the Wi-Fi of the App, why can't my phone access the Internet?
The thermal device broadcasts a wifi network for local data transfer. This means you are connecting to this network instead of an internet connection.