The Nocpix mobile application is available in both the iOS app store for Apple devices and the Play store for Android devices. Download from the mobile App Store.

1. Turn on the Wi-Fi on your Nocpix device.
2. Turn on Wi-Fi in your smartphone settings.
3. Select the network with the product device name in the phone. Click “Connect”. Please ignore the “Weak signal” and “No internet connection” messages (if any).
4. Enter your device's password in the prompt box. The default password is 12345678.
5. Start Nocpix on your phone. Press the Connect the Device button.

No, you can only connect one device at a time.

Only one device can be connected at a time. The app allows you to download content from multiple devices so that you can view all content in the app without having to reconnect each optic.

1. Please try the following troubleshooting methods:
2. Please choose "forget the device Wi-Fi password", reconnect to the device, and reinput the password.
3. Check your APP, make sure your phone has given full permissions to Nocpix APP.
4. Please turn off all VPN or data streams on your phone and try the APP again.
5. Turn on the airplane mode of the phone, then open Wi-Fi and connect to the device.
6. Update or reinstall the Nocpix app.
7. Reset the Nocpix device to the factory settings.
8. Connect the device to another smartphone.

The default password is 12345678.

in the APP, please select "Viewfinder", and then open the Settings icon in the upper right corner, the interface for changing the Wi-Fi name and page will appear.

1）Open the Nocpix App and check the "Device" information.
2）Exit the interface, disconnect the WIFI and connect to the Internet.
3）Select "Check Device Upgrade".
If an available firmware update is displayed, download it. If there is no available firmware update, it means there is no update currently available.

The thermal device broadcasts a wifi network for local data transfer. This means you are connecting to this network instead of an internet connection.